TERMS OF SERVICE
Cancellations
In your busy life, we understand that unexpected situations can arise. Therefore, if it becomes necessary to cancel or reschedule your booked service with We Maid It, we kindly request a minimum of two business days advance notice for our One-Time Cleaning services. If we receive less than two business days' notice or face challenges accessing your home, we will unfortunately need to charge the full price for your cleaning. Additionally, if the cancellation occurs within seven business days, a fee of 40% of the total service price will be applied. In regards to recurring services, we need at least a 30-day written notice to have the $100 deposit refunded according to your service frequency.
Please note that requests for schedule changes or adjustments should be directed to We Maid It; such modifications cannot be facilitated through our cleaning professionals (Housekeepers).
Should you decide to terminate regularly scheduled cleanings, we require written notification or an email submission, which you can do so HERE.
It's important to mention that our recurring service is offered at a discounted rate. If you opt to cancel your recurring service after only one cleaning, please be aware that our standard One-Time Cleaning charges will apply.
Recurring Member Discounts
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Recurring members enjoy an additional 20% discount on "Extras," which include services such as baseboard cleaning, blind cleaning, behind-the-stove cleaning, oven cleaning, interior refrigerator cleaning, window washing, and more.
Additional Services
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Please be advised that while our housekeepers are at your property, they are only authorized to perform the tasks specified in your agreed-upon service. If you require any additional services beyond what has been scheduled and paid for, these requests must be communicated directly to the company.
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Our housekeepers are not permitted to take on any extra tasks requested on-site. To add any additional services, please contact our office, and we will be happy to adjust your service plan and provide an updated quote accordingly. This ensures that all work is properly scheduled, compensated, and completed to our high standards.
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Background Checks and Drug Testing
At We Maid It, we take your safety and security seriously. To ensure that you can trust the housekeepers who enter your home, we conduct thorough background checks and drug testing on every member of our cleaning team. This process helps us maintain the highest standards of professionalism, reliability, and peace of mind.
Rest assured, each housekeeper is carefully vetted to ensure they meet our stringent criteria, providing you with the confidence that your home is in the hands of trustworthy and dependable professionals. We believe that your safety and trust are of paramount importance, and we are committed to upholding these values with the highest level of integrity and diligence.
Access
You have a couple of options for providing us access to your home:
You may leave a key to your residence with We Maid It. Your key will be securely stored in our key safe, with each key coded for security. Your name or address will never be attached to the keys. If you have an alarm system, please provide access instructions to our office.
For your safety, we do not return keys by mail. We request that customers visit We Maid It and present a photo ID before a key can be released.
If leaving a key with us is not feasible, you may arrange to meet our cleaning professionals (Housekeeper) at your residence. Please refer to the Cancellation Policy in case We Maid It encounters any access issues during the predetermined arrival window.
The most preferred and convenient method: We Maid It offers the added convenience of accessing your household or business premises through a secure code lock system. Simply provide us with the unique access code designated for housekeeper use. This arrangement not only grants us entry for our services but also provides you with real-time knowledge of our arrival. Typically, customers establish a one-time or housekeeper-specific code to streamline the process whenever service is scheduled.
If neither of the above options is viable, please make alternative arrangements with us.
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**When it comes to our furry friends with lots of energy, we kindly ask that you help us keep everyone safe. If your pet is known to be a bit excitable or aggressive, please have them safely crated or in another secure space during our visit. This ensures that our housekeepers can work without any unexpected mishaps.
In the rare case that we can't enter your home due to an uncrated, aggressive pet, we'll need to reschedule your service for another day. If we face the same issue during the second attempt, we'll have to charge the full estimated price. Safety is our top priority, for both your pets and our team. Thank you for your understanding!
Payment
We Maid It welcomes payments via MasterCard, Visa, cash, or check made out to ‘We Maid It SoCal LLC’.
Full payment is required at the time of your cleaning, to prevent the accrual of any additional fees.
To facilitate payment processing, We Maid It requires you to have a credit card on file with our office. Your account will be charged the outstanding balance, along with any associated fees, following each cleaning session, unless you provide an alternative payment method at the time of service.
A $50 fee will be incurred for each returned check.
Scheduling
Recurring cleanings with We Maid It are arranged based on our cleaning CHECKLIST and the priorities established during your initial service consultation. One-time cleanings are scheduled in standard time blocks, and we make every effort to complete the service within the allocated time. Please keep in mind that it may take a few cleaning sessions to fine-tune your ongoing maintenance requirements. We appreciate your patience as we refine our approach to best suit your cleaning needs, transitioning from deep cleaning to maintenance cleaning as swiftly as possible.
In cases where the unique aspects of your home require more time than initially scheduled, your housekeepers may contact you for authorization to extend the cleaning duration. Any additional costs will be communicated to you prior to proceeding with the additional work.
Arrival Windows
In order to maintain consistent, high-quality service for our clients, We Maid It does not provide specific, exact arrival times. Arrival windows are designed to allow our dedicated housekeepers to accommodate the variables of each day and each home without compromising the commitments we've made to you. Our housekeepers may have prior commitments with other clients, and they will send you a text notification (with a cell phone on file) when they are en route to your location.
Your housekeepers will arrive within the following designated timeframes:
When we have a key/code to access your home, our arrival window spans from 8 a.m. to 4 p.m.
In cases where we are coordinating with someone at the property, we will establish a two-hour arrival window between the hours of 8 a.m. to 4 p.m.
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Non-Solicitation Clause
The Client agrees not to directly or indirectly solicit, employ, or hire any housekeeping employees of We Maid It SoCal during the term of this Agreement and for 6 months after termination. Any violation of this clause will result in a fine of up to $2,000 payable to We Maid It SoCal.
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Holiday
In the event that your scheduled cleaning coincides with a holiday observed by We Maid It, we will get in touch with you to arrange an alternative cleaning date.
24-Hour Satisfaction Guarantee
Cleaning is a deeply personalized and human service, and we understand that, on occasion, an area may not meet your satisfaction. While we are unable to provide refunds, We Maid It is committed to ensuring your contentment. If there are any concerns or areas that do not meet your expectations, please inform us within 24 hours of your cleaning, and we will make every effort to rectify the situation with a complimentary re-cleaning.
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Rewards Program
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Eligibility: Participation in the rewards program is open to all customers who meet the criteria outlined by the company.
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Points Accumulation: Points are earned based on qualifying actions or purchases as specified by the program guidelines.
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Non-Transferable: Points and rewards are non-transferable and may not be exchanged for cash or any other form of currency.
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Abuse: Any attempt to abuse or manipulate the rewards program, including but not limited to fraudulent activities, will result in the immediate termination of membership and forfeiture of all accrued points.
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Program Changes: The company reserves the right to modify, suspend, or terminate the rewards program at any time without prior notice.
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Interpretation: The company retains the sole discretion to interpret and enforce the terms and conditions of the rewards program.
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Compliance: Participants are expected to comply with all terms and conditions outlined in the rewards program guidelines.
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Privacy: Participant information collected as part of the rewards program will be handled in accordance with the company's privacy policy.
Gratuity
We Maid It never mandates tipping, but it serves as a meaningful way to express your appreciation for the service provided by your housekeeper. Even a personal note from you, conveying your gratitude, holds significant value.
Damages
We Maid It is insured. Our liability coverage is capped at a maximum of 10 times the cost of the service charge on the day the breakage or loss occurred. Notification of any breakage or loss must be made within 48 hours of the service. Key replacement or locksmith fees are covered only in cases where keys are lost or miscoded. While our housekeeping company offers services to clean behind and the sides of the stove, we are not responsible for any damages that may occur to the floor, stove, wall, or gas lines during the cleaning process. Clients are more than welcome to have the stove moved before our arrival. By opting for this service, you acknowledge and accept this limitation of liability.
Referral Service Fee
In the event you decide to engage a current or former staff member of We Maid It for any home-related service that falls outside the scope of your agreement with We Maid It, a referral fee of $2,000 will apply. This fee must be settled within 30 days of receiving notification from We Maid It. Failure to remit the fee may lead to We Maid It pursuing alternative means of collection.
Please be aware that scheduling is based on the most accurate information available at the time of your agreement, and schedules are subject to change.
