TERMS OF SERVICE

We Maid It SoCal LLC offers professional housekeeping services, including one-time cleanings and recurring service plans. Recurring services are available weekly, bi-weekly, or monthly, as agreed during booking.

Agreement to Terms

By using our platform, you agree to these terms and confirm that you have the authority to accept them on behalf of yourself or any entity you represent. If you do not agree with these terms, please refrain from using our platform.

1. BOOKING & SCHEDULING

One-Time Services: Schedule via our website or customer service. Payment is due in full after the cleaning is completed. A credit card authorization form is required to reserve your date and will be charged if no payment is received post-service.

Recurring Services: By booking recurring services, you agree to the cleaning schedule (weekly, bi-weekly, monthly, Bi-Monthly, or Quarterly) and associated fees. These services continue indefinitely until you cancel per the cancellation policy.

2. PAYMENTS

One-Time Services: Payment is due in full after service. A credit card authorization form must be on file for reservation, which will also be charged if payment is not received (fees apply).

Recurring Services: Payments are due before each cleaning or as arranged at booking. Billing occurs automatically based on the selected service plan.

Credit Card Fees: To avoid a service/processing fee on credit card transactions, you're encouraged to pay the emailed invoice before service. A $50 fee applies for returned checks. **Transaction fees are applied to every bill.

3. DEPOSIT, CANCELLATION & RESCHEDULING

Deposit: A deposit is required to secure your recurring cleaning services (Not needed for One-Time Cleans). This deposit reflects an agreement to provide advance notice for cancellations, based on your specific service frequency.

• Notice Requirement: To cancel and receive a refund of your deposit, notice must be given at least one service period in advance. This means:

• If you have weekly service, a minimum of one week’s notice is required.

• For bi-weekly, monthly, bi-monthly, or quarterly services, you must give notice equivalent to one scheduled service interval (e.g., two weeks for bi-weekly, one month for monthly, etc.).

If proper notice is not given, the deposit will be forfeited to cover the costs associated with the committed schedule.

One-Time Services: Provide 48 hours' notice for cancellations or rescheduling to avoid a fee.

Recurring Services: Cancellations or rescheduling must be requested one week in advance to avoid fees. No refunds will be issued for services canceled or rescheduled after payment to cancel a recurring plan.

Missed Services: Refunds within the billing cycle will not be issued for missed or canceled services. If services are missed or rescheduled consecutively, an additional fee may apply for extra maintenance. For example, if a bi-weekly service is canceled twice in a row, the property may require more time and effort to return it to the standard maintenance level, resulting in an extra charge.

CANCELLATION FEES: Cancellations or rescheduling requests made outside the designated time frame may be subject to a 50% fee of the full cleaning service cost, depending on the notice provided.

SAME DAY SERVICE CANCELLATIONS:

If you've booked a same-day cleaning service, we’ll need payment details on file. Please note that if you cancel after the booking has been confirmed, a 50% cancellation fee will apply.

4. REFUND POLICY
If the service is paid in advance, you may receive a refund if you cancel at least 48 hours before the scheduled service. All payments for recurring services are non-refundable, including cancellations, reschedules, or skipped services once payment is processed. If you'd like to reschedule a recurring service, we can accommodate your request based on availability. However, if we cannot fulfill the rescheduling, a refund cannot be processed for the service.

5. ACCESS
You may grant us access by:

- Leaving a key with We Maid It, securely stored.
- Providing an access code.
- Arranging to meet our housekeepers at your residence

Failure to provide access or issues such as aggressive pets will require rescheduling and may result in being charged the full-service fee.

6. LUNCH BREAK POLICY

If the cleaning service extends beyond 4 hours, the housekeeper is entitled to a 30-minute lunch break. This lunch break will not reduce the estimated cleaning time, nor will the client be charged for the additional time required to accommodate the lunch break. Should the housekeeper take their lunch break, they will be granted 30 minutes beyond the originally scheduled timeframe to complete the service without incurring additional charges for the client.

6. ADDITIONAL SERVICES
All additional service requests must be arranged through our office. Housekeepers are not permitted to take on extra tasks without company authorization.

7. BACKGROUND CHECKS & DRUG TESTING
We Maid It conducts thorough background checks and drug testing for all housekeepers to ensure your safety and security.

8. NON-SOLICITATION CLAUSE
Clients agree not to solicit or hire We Maid It employees directly for home services. Violations result in a $2,000 fee.

9. HOLIDAY SCHEDULING
If your cleaning falls on a holiday, we will contact you to reschedule.

10. ARRIVAL WINDOWS
Arrival times are scheduled between 8 a.m. and 4 p.m. You’ll receive a text when housekeepers are en route.

11. PET POLICY
Please secure any excitable or aggressive pets during our visit to ensure the safety of both your pets and our housekeepers. Repeated access issues due to uncrated pets may result in service charges.

12. DAMAGES
We Maid It is insured for damages, with coverage limited to 10 times the service cost. Damage reports must be made within 48 hours. We are not responsible for damages during stove cleaning unless the client moves the stove before our arrival.

13. FLOOR CLEANING & STEAMING DISCLAIMER
If your home is older, hasn’t been cleaned in a long time, or is larger, multiple steam cleaning sessions may be needed to fully sanitize the floors. Factors like pets tracking in dirt or wearing shoes inside can also affect cleanliness. While we strive for the best results, these conditions may require extra time and effort to achieve optimal floor cleanliness.

14. REWARDS PROGRAM
Eligibility: Open to all customers meeting the company’s criteria.

Points Accumulation: Earn points based on qualifying actions or purchases as per program guidelines.

Non-Transferable: Points and rewards cannot be transferred or exchanged for cash.

Abuse: Attempts to abuse or manipulate the program, including fraudulent activities, will result in immediate termination of membership and loss of accrued points.

Program Changes: We Maid It reserves the right to modify, suspend, or terminate the rewards program at any time without prior notice.

Interpretation: We Maid It has sole discretion in interpreting and enforcing program terms.

Compliance: Participants must comply with all outlined terms and conditions.

Privacy: Information collected will be handled in accordance with We Maid It’s privacy policy.

15. HOLIDAY
If your scheduled cleaning falls on a holiday observed by We Maid It, we will contact you to arrange an alternative cleaning date.

16. 24-HOUR GUARANTEE SERVICE
Cleaning is a personalized service, and we understand that sometimes an area may not meet your expectations. While we cannot provide refunds, We Maid It is dedicated to your satisfaction. If you have any concerns about our service, please notify us within 24 hours of your cleaning, and we will make every effort to resolve the issue with a complimentary re-cleaning of the area in question.

17. QUALITY ASSURANCE

We are committed to excellence, so we've introduced an additional layer of quality assurance. Periodically, a QA professional may visit during a cleaning service to ensure our team consistently meets our high standards, ensuring client satisfaction not just at the start but throughout the entire agreement, we will coordinate with the client to schedule a QA visit, during which a thorough inspection will be conducted to ensure the housekeepers meet our standards, including checking that surfaces are wiped, floors are cleaned, fan blades are dusted, etc.

18. CLOSED-DOOR POLICY

At We Maid It, we prioritize our clients' privacy, security, and comfort. As part of our commitment to maintaining a professional and trustworthy relationship, we have implemented a Closed Door Policy. This policy outlines the following key points:

Respect for Privacy
Closed doors within a client's home are treated as private areas. Our team will not open or enter any room with a closed door unless the client explicitly requests and grants permission. This ensures our clients can maintain personal boundaries and privacy without concern.
Security and Liability
Rooms with closed doors may contain sensitive, fragile, or high-value items. By not entering these areas, we minimize the risk of accidental damage, misplacement of personal belongings, or misunderstanding regarding the handling of personal property.
Client Comfort and Preferences
Each client has unique preferences regarding which areas they want to be cleaned or left untouched. A closed door serves as a clear indicator to our staff that the space should remain undisturbed, avoiding any unintended intrusion.
Health and Safety Concerns
Closed rooms may house pets, hazardous materials, or equipment that could pose risks to our staff. Respecting closed doors helps us ensure the safety of both our team and your property.
Cleaning Expectations
Any areas behind closed doors will not be included in the cleaning service unless opened and specified by the client beforehand. We recommend clients inform us in advance if they wish certain rooms to be cleaned, ensuring clear expectations and a thorough cleaning experience.

19. LAUNDRY SERVICES

At We Maid It we now offer laundry pick-up and drop-off services for your convenience!

We Maid It Guarantee - All damages and losses are covered under the We Maid It Guarantee Plan, with coverage up to $500. Any refunds provided by We Maid It under this plan are at our sole discretion. Refund requests for damaged or lost garments must be submitted within thirty (30) days of the completion of our Laundry Services, along with reasonable documentation of the damage. We reserve the right to review and reject any claim at our discretion.
Pick-up and drop-off times are not guaranteed if the designated timeframe is not met. For more details, please refer to our FAQs section here. We are not responsible for items left outside if the scheduled pick-up time is missed or if you did not inform us in advance that you will not be home at the time of drop-off.
In the event that a pick-up is missed, a fee may apply. We will always send an email 2 days in advance to confirm your upcoming service, and we will notify you via text and/or email when we are on our way.

20. CHANGES TO TERMS

We Maid It reserves the right to update or modify these terms at any time. Continued use of services indicates acceptance of new terms.

Steam Cleaning Floors

Aggressive Pet

Laundry Terms of Service