TERMS OF SERVICE

We Maid It SoCal LLC offers professional housekeeping services, including one-time cleanings and recurring service plans. Recurring services are available weekly, bi-weekly, or monthly, as agreed during booking.

Agreement to Terms

By using our platform, you agree to these terms and confirm that you have the authority to accept them on behalf of yourself or any entity you represent. If you do not agree with these terms, please refrain from using our platform.

1. BOOKING & SCHEDULING

One-Time Services: Schedule via our website or customer service. Payment is due in full after the cleaning is completed. A credit card authorization form is required to reserve your date and will be charged if no payment is received post-service.

Recurring Services: By booking recurring services, you agree to the cleaning schedule (weekly, bi-weekly, monthly, Bi-Monthly, or Quarterly) and associated fees. These services continue indefinitely until you cancel per the cancellation policy.

2. PAYMENTS

One-Time Services: Payment is due in full after service. A credit card authorization form must be on file for reservation, which will also be charged if payment is not received (fees apply).

Recurring Services: Payments are due before each cleaning or as arranged at booking. Billing occurs automatically based on the selected service plan.

Credit Card Fees: To avoid a service/processing fee on credit card transactions, you're encouraged to pay the emailed invoice before service. A $50 fee applies for returned checks. **Transaction fees are applied to every bill.

3. DEPOSIT, CANCELLATION & RESCHEDULING

Deposit: A deposit is required to secure your recurring cleaning services (Not needed for One-Time Cleans). This deposit reflects an agreement to provide advance notice for cancellations, based on your specific service frequency.

• Notice Requirement: To cancel and receive a refund of your deposit, notice must be given at least one service period in advance. This means:

• If you have weekly service, a minimum of one week’s notice is required.

• For bi-weekly, monthly, bi-monthly, or quarterly services, you must give notice equivalent to one scheduled service interval (e.g., two weeks for bi-weekly, one month for monthly, etc.).

If proper notice is not given, the deposit will be forfeited to cover the costs associated with the committed schedule.

One-Time Services: Provide 48 hours' notice for cancellations or rescheduling to avoid a fee.

Recurring Services: Cancellations or rescheduling must be requested one week in advance to avoid fees. No refunds will be issued for services canceled or rescheduled after payment to cancel a recurring plan.

• Monthly Clients – Our monthly service runs on a 4-week cycle, while billing occurs once per calendar month. Because some months have more than 4 weeks, this can result in 13 services but only 12 payments within a year. If this occurs, the additional service will be charged at year-end. This is not an extra fee, but simply a missed payment caused by calendar overlap.

Missed Services: Refunds within the billing cycle will not be issued for missed or canceled services. If services are missed or rescheduled consecutively, an additional fee may apply for extra maintenance. For example, if a bi-weekly service is canceled twice in a row, the property may require more time and effort to return it to the standard maintenance level, resulting in an extra charge.

Promotional Offers: Our promotional cleaning offers are heavily discounted and are intended for clients interested in ongoing, recurring services. By redeeming this offer, you agree to schedule your recurring service within 48 hours of the initial cleaning. If no communication is received within that time frame, we reserve the right to assume the promotional offer was used solely for a one-time service. In that case, the discounted amount will be reversed, and the difference between the full one-time cleaning rate and the promotional rate will be charged to the card on file. If you were unavailable but still intend to move forward with recurring service. In that case, you’ll have up to 7 days from the initial cleaning to get scheduled, and we’ll happily apply the difference as a credit toward your first recurring service, honoring the original promotional rate.

CANCELLATION FEES: Cancellations or rescheduling requests made outside the designated time frame may be subject to a 50% cancellation fee or the full cost of the cleaning service, depending on the notice provided.

SAME DAY SERVICE CANCELLATIONS:

If you've booked a same-day cleaning service, we’ll need payment details on file. Please note that if you cancel after the booking has been confirmed, a 50% cancellation fee will apply.

4. REFUND POLICY
If the service is paid in advance, you may receive a refund if you cancel at least 48 hours before the scheduled service. All payments for recurring services are non-refundable, including cancellations, reschedules, or skipped services once payment is processed. If you'd like to reschedule a recurring service, we can accommodate your request based on availability. However, if we cannot fulfill the rescheduling, a refund cannot be processed for the service.

5. ACCESS
You may grant us access by:

- Leaving a key with We Maid It, securely stored.
- Providing an access code.
- Arranging to meet our housekeepers at your residence

Failure to provide access or issues such as aggressive pets will require rescheduling and may result in being charged the full-service fee.

6. LUNCH BREAK POLICY

If the cleaning service extends beyond 4 hours, the housekeeper is entitled to a 30-minute lunch break. This lunch break will not reduce the estimated cleaning time, nor will the client be charged for the additional time required to accommodate the lunch break. Should the housekeeper take their lunch break, they will be granted 30 minutes beyond the originally scheduled timeframe to complete the service without incurring additional charges for the client.

6. ADDITIONAL SERVICES
All additional service requests must be arranged through our office. Housekeepers are not permitted to take on extra tasks without company authorization.

7. BACKGROUND CHECKS & DRUG TESTING
We Maid It conducts thorough background checks and drug testing for all housekeepers to ensure your safety and security.

8. NON-SOLICITATION AND CONTACT POLICY

By engaging the services of We Maid It SoCal, LLC (“Company”), you (“Client”) agree to the following terms regarding the protection of the Company’s business, employees, contractors, and confidential information:

Confidential Information. Client shall not request, solicit, or obtain any confidential information of the Company, including but not limited to pricing, fees, compensation of employees or contractors, workflow, processes, systems, or other proprietary business information.
Non-Solicitation. Client shall not, directly or indirectly, solicit, hire, or engage any current or former employee or contractor of the Company to provide cleaning or related services independently of the Company. This restriction applies during the term of service and for a period of twenty-four (24) months following the last date of service provided by the Company.
Enforcement and Remedies. In the event of a breach of this Agreement, the Company reserves the right to pursue all available remedies, including but not limited to liquidated damages equal to the greater of $3,500 or the equivalent of twelve (12) months of the affected employee’s or contractor’s compensation, in addition to any actual damages suffered by the Company.
Reporting Incentive. Clients who report any attempts by a contractor or employee to circumvent these terms may be eligible to receive a reward. Such reward may include, but is not limited to, monetary compensation, account credit, discounts on services, or other consideration. Reports must be timely and demonstrate that a violation or attempted violation occurred.
Acknowledgment. Client acknowledges that any violation of this Agreement may result in significant business harm to the Company and agrees that the remedies stated herein are reasonable and necessary to protect the Company’s legitimate business interests.

9. HOLIDAY SCHEDULING
If your cleaning falls on a holiday, we will contact you to reschedule.

10. ARRIVAL WINDOWS

Our arrival times are scheduled between 8:00 a.m. and 4:00 p.m. Please allow for a 30-minute arrival window for your cleaning service. This window does not affect your cleaning time, it simply allows our housekeepers the flexibility to navigate traffic and transition between appointments.

11. PET POLICY
Please secure any excitable or aggressive pets during our visit to ensure the safety of both your pets and our housekeepers. Repeated access issues due to uncrated pets may result in service charges.

12. DAMAGES
We Maid It is insured for damages, with coverage limited to 10 times the service cost. Damage reports must be made within 48 hours. We are not responsible for damages during stove cleaning unless the client moves the stove before our arrival.

13. FLOOR CLEANING & STEAMING DISCLAIMER
If your home is older, hasn’t been cleaned in a long time, or is larger, multiple steam cleaning sessions may be needed to fully sanitize the floors. Factors like pets tracking in dirt or wearing shoes inside can also affect cleanliness. While we strive for the best results, these conditions may require extra time and effort to achieve optimal floor cleanliness.

14. REWARDS PROGRAM
Eligibility: Open to all customers meeting the company’s criteria.

Points Accumulation: Earn points based on qualifying actions or purchases as per program guidelines.

Non-Transferable: Points and rewards cannot be transferred or exchanged for cash.

Abuse: Attempts to abuse or manipulate the program, including fraudulent activities, will result in immediate termination of membership and loss of accrued points.

Program Changes: We Maid It reserves the right to modify, suspend, or terminate the rewards program at any time without prior notice.

Interpretation: We Maid It has sole discretion in interpreting and enforcing program terms.

Compliance: Participants must comply with all outlined terms and conditions.

Privacy: Information collected will be handled under We Maid It’s privacy policy.

15. HOLIDAY
If your scheduled cleaning falls on a holiday observed by We Maid It, we will contact you to arrange an alternative cleaning date.

16. 24-HOUR GUARANTEE SERVICE
Cleaning is a personalized service, and we understand that sometimes an area may not meet your expectations. While we cannot provide refunds, We Maid It is dedicated to your satisfaction. If we allowed additional time to complete the cleaning for free - for example, the cleaning service was estimated to take 4 hours. However, the housekeepers had more work than anticipated, and We Maid It covers the cost for the overage and certain areas were still missed. Unfortunately, this does not qualify for a return visit, as both the originally estimated time and the extra time provided were not sufficient to meet expectations. We cannot guarantee results beyond the agreed scope and time frame. If you have any concerns about our service, please notify us within 24 hours of your cleaning, and we will make every effort to resolve the issue with a complimentary re-cleaning of the area in question.

Exclusion on Matte and Eggshell Finish Walls

We strive to provide high-quality service backed by our 24-hour satisfaction guarantee. However, due to the delicate nature of certain surfaces, this guarantee does not apply to walls with matte or eggshell paint finishes. These finishes are highly absorbent and less durable than satin or gloss finishes. Aggressive cleaning or scrubbing, even with gentle non-toxic products, may cause:

Paint removal or fading
Visible streaks or discoloration
Uneven sheen or dull patches

To protect your property, our teams will use the least invasive cleaning method possible for these surfaces, which may not fully remove marks, scuffs, or residue.

We appreciate your understanding and recommend consulting your painter or using touch-up paint for persistent stains on delicate wall finishes.

17. UNSANITARY CONDITIONS FEE
An Unsanitary Fee will be charged if a property contains hazardous or unsanitary conditions, such as bugs, excessive pet hair, urine, feces, bodily fluids, or any biohazard. This fee accounts for the additional time, risk, and cost required to address such environments, including the disposal and replacement of contaminated supplies and equipment. The fee amount will vary based on the severity of the condition and will be added to the final invoice at our discretion. We reserve the right to decline service if the environment poses a health or safety risk to our staff, and you will be charged a fee for our staff showing up. Thank you.

18. QUALITY ASSURANCE

We are committed to excellence, so we've introduced an additional layer of quality assurance. Periodically, a QA professional may visit during a cleaning service to ensure our team consistently meets our high standards, ensuring client satisfaction not just at the start but throughout the entire agreement, we will coordinate with the client to schedule a QA visit, during which a thorough inspection will be conducted to ensure the housekeepers meet our standards, including checking that surfaces are wiped, floors are cleaned, fan blades are dusted, etc.

19. CLOSED-DOOR POLICY

At We Maid It, we prioritize our clients' privacy, security, and comfort. As part of our commitment to maintaining a professional and trustworthy relationship, we have implemented a Closed Door Policy. This policy outlines the following key points:

Respect for Privacy
Closed doors within a client's home are treated as private areas. Our team will not open or enter any room with a closed door unless the client explicitly requests and grants permission. This ensures our clients can maintain personal boundaries and privacy without concern.
Security and Liability
Rooms with closed doors may contain sensitive, fragile, or high-value items. By not entering these areas, we minimize the risk of accidental damage, misplacement of personal belongings, or misunderstanding regarding the handling of personal property.
Client Comfort and Preferences
Each client has unique preferences regarding which areas they want to be cleaned or left untouched. A closed door serves as a clear indicator to our staff that the space should remain undisturbed, avoiding any unintended intrusion.
Health and Safety Concerns
Closed rooms may house pets, hazardous materials, or equipment that could pose risks to our staff. Respecting closed doors helps us ensure the safety of both our team and your property.
Cleaning Expectations
Any areas behind closed doors will not be included in the cleaning service unless opened and specified by the client beforehand. We recommend clients inform us in advance if they wish certain rooms to be cleaned, ensuring clear expectations and a thorough cleaning experience.

20. LAUNDRY SERVICES

At We Maid It we now offer laundry pick-up and drop-off services for your convenience!

We Maid It Guarantee - All damages and losses are covered under the We Maid It Guarantee Plan, with coverage up to $500. Any refunds provided by We Maid It under this plan are at our sole discretion. Refund requests for damaged or lost garments must be submitted within thirty (30) days of the completion of our Laundry Services, along with reasonable documentation of the damage. We reserve the right to review and reject any claim at our discretion.
Pick-up and drop-off times are not guaranteed if the designated timeframe is not met. For more details, please refer to our FAQs section here. We are not responsible for items left outside if the scheduled pick-up time is missed or if you did not inform us in advance that you will not be home at the time of drop-off.
In the event that a pick-up is missed, a fee may apply. We will always send an email 2 days in advance to confirm your upcoming service, and we will notify you via text and/or email when we are on our way.
When laundry is requested in combination with housekeeping, service is limited to a maximum of 2 loads per visit. This ensures our housekeepers have enough time to complete the full cleaning of the home without being delayed by laundry cycles. Washing and drying cycles take considerable time, and additional loads can create idle gaps where staff would be waiting on machines rather than cleaning. Extra loads can also extend service time beyond the scheduled appointment, leading to incomplete cleanings. If more than 2 loads are needed, we recommend scheduling our Pick-Up & Drop-Off laundry service for the additional loads.

21. CHANGES TO TERMS

We Maid It reserves the right to update or modify these terms at any time. Continued use of services indicates acceptance of new terms.

Steam Cleaning Floors

Aggressive Pet

Laundry Terms of Service

Unsanitary Fee