TERMS OF SERVICE

We Maid It SoCal LLC offers professional housekeeping and specialized cleaning services, including one-time appointments and recurring service plans (weekly, bi-weekly, monthly, bi-monthly, or quarterly).

Agreement to Terms

By accessing our platform or booking our services, you agree to these Terms of Service ("Terms") and confirm that you have the authority to bind yourself or the entity you represent. If you do not agree to these Terms, please refrain from using our services.

1. BOOKING & ESTIMATES

Estimate Validity: All estimates and quotes provided by We Maid It SoCal LLC are valid for seven (7) calendar days from issuance. Because route density, staffing, and scheduling fluctuate, pricing is subject to change after 7 days.

Day-Specific & Promotional Rates: Promotional rates, day-of-week discounts, or route-efficiency pricing apply strictly to the specific date and time agreed upon at booking. If a client reschedules or modifies their service date, day-specific discounts will not carry over, and the service will be recalculated at our standard non-discounted rate for the new date.

2. PAYMENTS & FINANCIAL TERMS

One-Time Services: To confirm a reservation, clients must submit a Credit Card Authorization Form after scheduling, authorizing us to retain a card on file. We reserve the right to require an initial deposit; otherwise, the full balance will be charged (or placed on a pre-authorization hold) the business day before service to verify funds. Payment is due in full post-service, and standard processing fees apply.

Recurring Services: Billing occurs automatically based on your selected plan.
- Monthly Clients: Monthly service runs on a 4-week cycle, while billing occurs once per calendar month. Because some calendar months span more than 4 weeks, this can result in 13 services across 12 monthly payments in a year. When this occurs, the additional service is billed at year-end to cover the calendar overlap.

Credit Card & Processing Fees: Clients are encouraged to pay emailed invoices prior to service to avoid transaction processing fees. A $50 fee applies to all returned checks.

Escrow Payment Policy (Real Estate Listings): Escrow billing is provided as a courtesy for real estate sales. A valid credit/debit card must remain on file with the requesting agent or brokerage. Invoices are issued on the service completion date, and escrow payment is due within fourteen (14) business days. If unpaid by the deadline, the card on file will be charged on the following business day. Escrow billing without a card on file is reserved solely for approved, repeat agent partners with prior written authorization.

Unpaid Balances: Accounts unpaid after 30 days accrue interest at a rate of 5% per month. Balances delinquent beyond 90 days may be referred to a third-party collection agency, which may impact your credit profile.

Commitment Plans: Commitment agreements begin on the date of your first recurring service. Early cancellation of a commitment plan will result in an immediate billing of 75% of the remaining scheduled services. Unpaid balances will accrue interest as outlined above.

3. CANCELLATION, RESCHEDULING & PROMOTIONS

One-Time Services: Must be canceled or rescheduled with at least 48 hours' notice to avoid fees. Cancellations made within 48 hours or same-day cancellations are subject to a 50% cancellation fee.

Recurring Services: Require at least one (1) week’s advance notice to cancel or reschedule without fee penalties.

Deposit Refunds: Refunds on recurring service deposits require a minimum of one full billing cycle's advance notice (e.g., monthly clients must provide 30 days' notice prior to cancellation).

Missed or Consecutive Skipped Services: Refunds are not issued for missed or client-canceled services within a billing cycle. If services are skipped consecutively, an additional maintenance fee may apply on the subsequent visit due to the extra labor required to restore the home to standard condition.

Staffing & Housekeeper Assignments: We aim to assign a consistent housekeeper. However, in cases of staff illness or absence, a qualified temporary housekeeper will be dispatched. For irregular schedules (Tri-Weekly, Bi-Monthly, Quarterly), permanent housekeeper assignments cannot be guaranteed.

Promotional Offer Terms: Promotional rates are heavily discounted and reserved exclusively for clients establishing recurring service. Clients redeeming a promotional initial clean must confirm their recurring schedule within 48 hours of service. If no communication is received within 48 hours, the discount will be revoked, and the difference between the full one-time rate and the promotional rate will be charged to the card on file. If communicated within 7 days, this difference can be applied as a credit toward your first recurring visit.

4. REFUND & SATISFACTION POLICY

Advance Cancellations: Pre-paid one-time services canceled at least 48 hours in advance are eligible for a full refund.

Non-Refundable Services: Payments for completed services or processed recurring cycles are non-refundable. If we are unable to fulfill a client's rescheduling request, processed recurring payments remain non-refundable.

24-Hour Quality Guarantee: If any area of your home does not meet expectations, notify us within 24 hours of service completion, and we will return to re-clean the specific area of concern at no charge.

Guarantee Exceptions:
- Overage Time Covered: If We Maid It SoCal LLC provided extra, unbilled hourly labor beyond the estimated time to assist with heavy conditions, missed areas do not qualify for a return visit.
- Matte & Eggshell Paint Finishes: Due to the delicate, absorbent nature of matte and eggshell paint, our satisfaction guarantee does not apply to wall scrubbing on these finishes. Aggressive cleaning can cause paint removal, water lines, or sheen changes. Teams will use minimal moisture, which may leave persistent scuffs uncleaned.

5. ACCESS, PETS & HOME SAFETY

Property Access: Access may be provided via key drop, entry code, or meeting staff on-site. If staff cannot access the property or are turned away due to unsecured pets, the appointment must be rescheduled, and the full service fee will apply.

Pet Policy: Please secure excitable or aggressive pets. Repeated access restrictions caused by uncrated animals will result in standard service charges.

Closed-Door Policy: Closed interior doors indicate private or off-limits spaces. Housekeepers will not open or enter closed rooms unless explicitly instructed in advance. Areas behind closed doors will not be cleaned, protecting client privacy and limiting property liability.

6. SERVICE CONDITIONS & SPECIAL DISCLAIMERS

Arrival Windows: Staff arrive within a 30-minute window between 8:00 AM and 4:00 PM to account for traffic and transit between appointments.

Lunch Breaks: For services exceeding 4 hours, staff are entitled to a 30-minute unpaid lunch break. This break extends the scheduled time window by 30 minutes and is not billed to the client.

Unsanitary Conditions Fee: Environments containing biohazards, pest infestations, excessive pet waste, urine, feces, or bodily fluids will incur an Unsanitary Conditions Fee to cover specialized equipment, supplies, and risk. We reserve the right to decline or abort service if conditions pose safety risks; standard trip fees apply.

Carpet Shampooing Disclaimer: Shampooing improves sanitation but cannot guarantee complete removal of permanent stains (paint, adhesives, wax, bleach, rust, permanent marker) or deeply embedded subfloor pet odors.

Floor Steam Cleaning Disclaimer: Steam cleaning utilizes heat and moisture. We Maid It SoCal LLC is not liable for pre-existing floor damage, warping, edge-lifting, or discoloration on delicate, aged, or unsealed flooring materials (hardwood, laminate, vinyl).

Additional Services: Housekeepers cannot perform extra unassigned tasks without prior authorization from our office.

7. STAFFING, SAFETY & NON-SOLICITATION

Vetting: All housekeepers undergo comprehensive criminal background screenings and drug testing prior to placement.

Non-Solicitation: Clients agree not to request proprietary company data (pricing structures, compensation, operational workflows) or solicit, hire, or independently engage any current or former employee/contractor of We Maid It SoCal LLC during their service period and for twenty-four (24) months following service termination.

Enforcement & Liquidated Damages: Breach of the non-solicitation clause subjects the client to liquidated damages equal to the greater of $3,500 or 12 months of the worker's compensation, plus actual legal damages.

Reporting Incentive: Clients who promptly report an employee or contractor attempting to solicit independent work may be eligible for account credits, rewards, or financial consideration.

8. LAUNDRY & REWARDS PROGRAMS

In-Home Laundry: When combined with housekeeping, in-home laundry is capped at 2 loads per visit to prevent machine wait times from delaying housecleaning tasks.

Pick-Up & Drop-Off Laundry Services: Garment loss or damage claims are covered up to $500 under our Guarantee Plan. Claims must be submitted within thirty (30) days with proof of loss. Pick-up and drop-off times are estimates. Unattended items left outside for missed pick-up/drop-off slots are the client's responsibility. Missed pick-up attempts incur service fees.

Rewards Program: Points earned through recurring memberships are non-transferable and have no cash value. Program structure, accumulation rates, and termination remain at the sole discretion of We Maid It SoCal LLC.

9. LIABILITY, HOLIDAYS & TERMS MODIFICATIONS

Damages & Insurance: We Maid It SoCal LLC maintains liability insurance. Damage claims are limited to 10 times the cost of the service and must be formally reported within 48 hours of service completion.

Holiday Scheduling: If your recurring cleaning date falls on an observed holiday, our team will contact you in advance to arrange an alternative service date.

Changes to Terms: We Maid It SoCal LLC reserves the right to amend these Terms at any time. Continued use of our services following policy updates constitutes binding acceptance of the updated Terms.

Steam Cleaning Floors

Aggressive Pet

Escrow Payment Policy

Unsanitary Fee

24 hour guarantee

Laundry Terms of Service