FAQ
1. What services do you offer?
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We offer a wide range of housekeeping services, including Standard cleaning, Deep cleaning, Move-in/move-out cleaning, Airbnb turnover and restocking, Garage cleaning, Commercial cleaning, Carpet cleaning, and custom cleaning services tailored to your needs. Our goal is to meet all your cleaning needs with a one-stop shop.
2. How do I schedule a cleaning appointment?
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You can easily schedule a cleaning appointment by calling our customer service line or through our website by requesting a free estimate. We will then reach out to you with the estimate and availability for your bookings. We offer flexible scheduling options to accommodate your needs.
3. Are your cleaners trained and experienced?
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Yes, all our cleaners are highly trained professionals with extensive experience in the cleaning industry. They receive ongoing training throughout their time with We Maid It to ensure top-quality service. For your peace of mind, every cleaner undergoes a thorough background check and drug screening.
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4. Do I need to provide cleaning supplies and equipment?
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No, we bring our cleaning supplies and equipment. However, if you have specific products you'd like us to use or any special instructions, please let us know in advance.
5. What is your pricing structure?
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Our pricing is based on factors such as the size of your home, the type of cleaning service required, and the frequency of cleaning. We offer competitive pricing. If you are currently with a cleaning company or housekeeper please let us know the pricing and we will try our best to beat that price.
6. Can I customize my cleaning plan?
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Certainly! We acknowledge the uniqueness of each home, and we're fully capable of customizing a cleaning plan according to your requirements. Upon your request, we'll provide a detailed list of tasks that you can check off for cleaning, allowing us to generate a quote tailored to your needs. Please note that our services require a minimum of 3 hours for our staff to visit your home. Simply inform us of your preferences, and we'll make sure to accommodate them accordingly.
7. Do you offer eco-friendly cleaning options?
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Yes, we offer eco-friendly cleaning solutions, using environmentally safe products and practices to reduce our impact while promoting a healthier space for your family, pets, and our team. If you prefer us to use your supplies, we’re happy to accommodate!
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8. Do you offer Carpet Cleaning?
Yes! We now provide carpet shampooing as part of our services. Please note that this service does not include moving furniture or guarantee stain removal. Our deep-cleaning shampoo process refreshes your carpets, leaving them looking, smelling, and feeling revitalized.
Carpets will remain damp for approximately 2–4 hours. For faster drying, we recommend keeping windows open to allow proper airflow and reduce humidity.
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9. What if I need to reschedule or cancel my appointment?
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We understand that schedules can change. Please notify us at least 48 hours in advance if you need to reschedule or cancel your appointment to avoid any fees.
10. What safety measures do you have in place, especially in light of COVID-19?
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We prioritize safety and follow recommended guidelines to protect our clients and staff. Our cleaners wear masks (if requested), practice social distancing, and we regularly sanitize our equipment.
11. How do I pay for your services?
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We accept various payment methods, including credit cards, debit cards, Paypal, Apple Pay, and online payment options for your convenience. For recurring services, we will hold a card on file to charge to make it more convenient so our clients won't have to enter card details with every service.
12. Do you offer satisfaction guarantees?
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Yes, we stand by the quality of our work. If you're not satisfied with our cleaning, please let us know within 24 hours, and we'll address any concerns promptly.
13. What areas do you serve?
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We proudly serve Riverside County. If you're unsure if we cover your location, please contact us for clarification or click this link.