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FAQ

Office

1. What services do you offer?

We offer a wide range of housekeeping services, including Standard cleaning, Deep cleaning, Move-in/move-out cleaning, Airbnb turnover and restocking, Garage cleaning and organizing, Commercial cleaning, and custom cleaning services tailored to your needs. Our goal is to meet all your cleaning needs.
 

2. How do I schedule a cleaning appointment?

You can easily schedule a cleaning appointment by calling our customer service line or through our website by requesting a free estimate. We will then reach out to you with the estimate and availability for your bookings.  We offer flexible scheduling options to accommodate your needs.
 

3. Are your cleaners trained and experienced?

Yes, all our cleaners are trained professionals with extensive experience in the cleaning industry. They undergo thorough background checks and drug tests for your peace of mind.
 

4. Do I need to provide cleaning supplies and equipment?

No, we bring our cleaning supplies and equipment. However, if you have specific products you'd like us to use or any special instructions, please let us know in advance. Use of your own cleaning supplies will save you money, if you'd like to use your own please let us know so that we can adjust your quote. 
 

5. What is your pricing structure?

Our pricing is based on factors such as the size of your home, the type of cleaning service required, and the frequency of cleaning. We offer competitive pricing. If you are currently with a cleaning company or housekeeper please let us know the pricing and we will try our best to beat that price.
 

6. Can I customize my cleaning plan?

Certainly! We acknowledge the uniqueness of each home, and we're fully capable of customizing a cleaning plan according to your requirements. Upon your request, we'll provide a detailed list of tasks that you can check off for cleaning, allowing us to generate a quote tailored to your needs. Please note that our services require a minimum of 2 hours for our staff to visit your home. Simply inform us of your preferences, and we'll make sure to accommodate them accordingly.
 

7. Do you offer eco-friendly cleaning options?

Yes, we offer eco-friendly cleaning solutions. We use environmentally friendly products and practices to minimize our impact on the environment.  If you'd like to use your supplies we are more than happy to do so.
 

8. What if I need to reschedule or cancel my appointment?

We understand that schedules can change. Please notify us at least 48 hours in advance if you need to reschedule or cancel your appointment to avoid any fees.
 

9. What safety measures do you have in place, especially in light of COVID-19?

We prioritize safety and follow recommended guidelines to protect our clients and staff. Our cleaners wear masks (if requested), practice social distancing, and regularly sanitize their equipment.
 

10. How do I pay for your services?

We accept various payment methods, including credit cards, debit cards, Paypal, Apple Pay, and online payment options for your convenience.
 

11. Do you offer satisfaction guarantees?

Yes, we stand by the quality of our work. If you're not satisfied with our cleaning, please let us know within 24 hours, and we'll address any concerns promptly.
 

12. What areas do you serve?

We proudly serve Riverside County. If you're unsure if we cover your location, please contact us for clarification or click this link.

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